What happens if I'm late to collect my dog from their grooming appointment?
If you are running late to collect your dog please do let me know as soon as possible. I will of course take good care of your dog while we wait for you to return, however in the event you are more than fifteen minutes late we do apply a late collection charge of £10.
What happens if I'm late for my grooming appointment?
The salon has strict appointment times to allow myself enough time to complete grooms fully. Customers are asked to attend their appointments promptly.
If you are unable to attend an appointment on-time or are late, I will try to accommodate your dog as much as possible as per the schedule for that day.
I'm sure you will appreciate that I cannot always manage the schedule in a way that means we can complete a groom as planned.
If you are running 15 minutes or more late, the groom appointment may be refused and it will be treated as a no show.
We require 24 hours notice to cancel or rearrange a groom.
If 24 hours is not given you will be charged the full grooming fee.
If you do not show for a grooming appointment you will be charged the full grooming fee.
These fees will need to be paid before your next appointment.
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